1. Overview
BizCloud Asia Sdn Bhd may provide software, CRM, chatbot, queue, messaging, automation and support services that connect to Meta products or APIs. These may include Facebook Messenger, Instagram messaging, WhatsApp Business API, Meta webhooks, message templates, contact records, service cases, chatbot replies, message logs and related analytics.
Where we process Meta-related data for our own website, demo, support or sales operations, BizCloud Asia Sdn Bhd will handle eligible deletion requests directly. Where we process data on behalf of a business customer using our software, that customer is normally the data controller or account administrator, and we may need to refer the request to that customer or act only on their authorised instruction.
2. Data Covered by These Instructions
Depending on the connected service and customer setup, Meta-related data may include:
- Meta user identifiers, page-scoped IDs, sender IDs, profile names or public profile information made available by Meta APIs.
- Messages, attachments, quick replies, chatbot conversation records, agent replies, timestamps and delivery or status logs.
- CRM contacts, service cases, notes, tags, follow-up reminders, campaign records or queue records linked to Meta conversations.
- Technical records such as webhook logs, integration logs, error logs, security records, audit trails and abuse-prevention records.
This page does not cover deletion of data stored only inside Meta's own platforms, such as your Facebook, Instagram or WhatsApp account data. You should use the privacy and account tools provided directly by Meta for those requests.
3. How to Request Data Deletion
To request deletion of Meta-related data controlled by BizCloud Asia Sdn Bhd, please email us or contact us by WhatsApp with enough information for us to locate the relevant record.
Email: sales@bizcloud.asia
WhatsApp / Phone: +6016 450 2380
Please include the following where available:
- Your full name and contact email or phone number.
- The Facebook Page, Instagram account, WhatsApp Business number, business name or customer account involved.
- The approximate date of your conversation or interaction.
- A redacted screenshot or reference that helps identify the conversation, if safe and appropriate.
- Whether you are requesting deletion as an individual user, company administrator or authorised customer representative.
Protect your account: Never send your Facebook password, BizCloud password, Page access token, App Secret, identification document or full conversation content in an ordinary deletion-request email or WhatsApp message. If additional information is required, BizCloud Asia Sdn Bhd will provide an appropriate secure verification method. We will never ask you to disclose your password.
If your data is controlled by one of our business customers, we may ask you to contact that business directly or we may forward your request to the relevant customer administrator, where lawful and appropriate.
4. Disconnect BizcloudApps from a Facebook Page
An authorised administrator of a BizCloud customer account may disconnect a connected Facebook Page without sending account credentials to BizCloud:
- Sign in to BMO/BizCloud CRM.
- Open Company Info and select Manage Messenger.
- Select Disconnect beside the relevant Facebook Page and confirm the action.
Once the disconnection is successfully completed, BizCloud will stop future Messenger processing for that Page through the disconnected integration and remove the encrypted Page access token stored by BizCloud for that connection. Disconnecting does not delete the Facebook Page, affect the Page's content within Meta, or remove copies held by Meta or other parties.
Disconnecting is not, by itself, a request to delete every historical CRM, messaging, audit or service record. To request deletion of eligible historical records, follow the process in Section 3. Such records may be deleted, anonymised or retained in accordance with applicable law and legitimate security, audit, dispute, contractual and operational requirements described below.
5. Verification and Authorisation
Before deleting data, we may need to verify your identity, authority and relationship to the relevant account or conversation. This protects users, customers and BizCloud Asia Sdn Bhd from unauthorised deletion, fraud, account takeover, internal disputes or accidental loss of business records.
For company, CRM, queue, chatbot or client workspace data, deletion requests must normally come from an authorised administrator, account owner or person approved by the customer. BizCloud Asia Sdn Bhd is not responsible for deleting customer-controlled records without proper authorisation.
6. Processing Timeline
We will review valid deletion requests within a reasonable time after receiving sufficient information and verification. Where deletion is approved, we will use commercially reasonable efforts to delete or anonymise eligible records from active systems.
Some records may remain temporarily in backups, security logs or disaster recovery storage until they expire through normal backup cycles. We do not restore deleted data from backup for ordinary business use unless required for security, legal, audit, dispute, recovery or compliance reasons.
7. Limits and Records We May Retain
We may decline, limit, delay or retain certain information where necessary or permitted, including where data is required for:
- Legal, regulatory, tax, accounting, audit, security, fraud prevention or dispute resolution obligations.
- Contract administration, billing, service records, evidence of customer instructions or enforcement of agreements.
- System integrity, backup, incident investigation, abuse prevention, message-delivery troubleshooting or platform compliance.
- Records controlled by a business customer where BizCloud Asia Sdn Bhd has not received authorised deletion instructions.
- Data already anonymised, aggregated or no longer reasonably linked to an identifiable person.
Deletion of a conversation or contact record may affect CRM history, chatbot context, customer support records, queue reports, campaign records or service continuity. Customers and administrators are responsible for reviewing business impact before instructing deletion.
8. Meta and Third-Party Platform Data
BizCloud Asia Sdn Bhd can only delete or anonymise data within systems that we control or administer. We cannot guarantee deletion of copies retained by Meta, Facebook, Instagram, WhatsApp, mobile devices, customer exports, third-party integrations, screenshots, email notifications, downloaded reports or systems controlled by customers or other providers.
For deletion of your Meta account data or messages stored by Meta, please use Meta's own privacy settings, account tools and support channels. Meta's platform rules, retention practices and API behaviour may change from time to time.
9. Customer Responsibilities
Customers using BizCloud, BMO, iCRM, Queue System, WhatsApp Business API, Messenger API, chatbot or related messaging services are responsible for obtaining required notices, consents and lawful bases for collecting and processing end-user data. Customers must also manage their own staff permissions, exports, downloaded files, retention policies and responses to end-user requests where they control the data.
If a customer asks BizCloud Asia Sdn Bhd to assist with data deletion, export, recovery, investigation or special handling outside normal support scope, such work may require administrator approval and may be chargeable depending on the agreed service arrangement.
10. Updates to These Instructions
We may update these Data Deletion Instructions from time to time to reflect changes in our services, customer workflows, Meta Platform requirements, legal obligations or operational practices. The latest version will be posted on this page.
11. Contact
BizCloud Asia Sdn Bhd
Email: sales@bizcloud.asia
WhatsApp / Phone: +6016 450 2380