Service case workflow
Configured to match practical Malaysian SME and business operation needs.
iCRM Customer Platform
Manage customers, cases and conversations with iCRM
iCRM combines service case workflow, WhatsApp Business API, AI auto-reply, contacts, membership, follow-ups, campaign tracking and e-learning features in one CRM platform for Malaysian businesses.
iCRM Customer Platform
Manage service cases, contacts, membership, follow-ups, campaigns and WhatsApp conversations in one CRM workspace.
Service case workflow
WhatsApp Business API messenger
Contacts and membership
Follow-ups, reminders and campaigns
Why It Matters
Cleaner workflows, faster approvals and better business visibility.
BMO keeps important SEO content while presenting it in a modern SaaS structure: clear headings, concise feature blocks, internal links and focused calls to action.
WhatsApp Business API messenger
Configured to match practical Malaysian SME and business operation needs.
Contacts and membership
Configured to match practical Malaysian SME and business operation needs.
Follow-ups, reminders and campaigns
Configured to match practical Malaysian SME and business operation needs.
Product Features
What iCRM Customer Platform helps you manage
Service Case Workflow
Track every enquiry from initial contact to quotation, site visit, follow-up and closure. Unclosed case dashboards help teams stay accountable.
WhatsApp + AI Messenger
Connect WhatsApp Business API through iCRM. AI replies from your approved Q&A database and agents can take over the same chat thread when needed.
Contacts and Membership
Store individual and business profiles, group contacts by behaviour, manage loyalty tiers such as Gold or Silver, and support renewal reminders.
Follow-Ups and Reminders
Assign follow-up tasks to staff and send reminders by SMS, email, push notification or WhatsApp depending on setup.
Campaign Tracking
Create campaign periods and measure how many enquiries or service records were generated, so marketing can be tied to real customer activity.
E-Learning and Classes
For tuition centres and training providers, iCRM can support classes, students, fee collection and student self-service portals.
Product Screenshots
Visual previews of iCRM Customer Platform
Connected Ecosystem
Explore related BMO solutions
FAQ
Frequently asked questions
Is iCRM part of the BizCloud and BMO ecosystem?
Yes. iCRM is part of the broader BizCloud ecosystem and can connect with BMO workflows such as membership, POS and customer operations depending on setup.
Can iCRM manage WhatsApp conversations?
Yes. iCRM can connect WhatsApp Business API, AI auto-reply and live agent follow-up in one messenger workflow.
Can iCRM support membership marketing?
Yes. iCRM supports contact groups, membership tiers, renewal reminders and marketing activities such as SMS, email and WhatsApp campaigns.