Official WhatsApp Business API
Configured to match practical Malaysian SME and business operation needs.
WhatsApp Business API AI Chatbot
Customer sends a WhatsApp. AI replies instantly. Agent steps in when needed.
Connect your WhatsApp Business number to iCRM. AI answers customer questions instantly from your approved knowledge base, logs conversations to CRM contacts and forwards complex issues to live agents through iCRM or the BizCloud App.
WhatsApp Business API AI Chatbot
Connect WhatsApp Business API to iCRM with AI auto-reply, approved knowledge base answers and live agent handover.
Official WhatsApp Business API
AI auto-reply from approved Q&A
Live agent handover with full chat history
Try AI demo at +604-2024033
Why It Matters
Cleaner workflows, faster approvals and better business visibility.
BMO keeps important SEO content while presenting it in a modern SaaS structure: clear headings, concise feature blocks, internal links and focused calls to action.
AI auto-reply from approved Q&A
Configured to match practical Malaysian SME and business operation needs.
Live agent handover with full chat history
Configured to match practical Malaysian SME and business operation needs.
Try AI demo at +604-2024033
Configured to match practical Malaysian SME and business operation needs.
Product Features
What WhatsApp Business API AI Chatbot helps you manage
Customer Sends Any Message
Customers message your WhatsApp Business number with questions, bookings, complaints or product enquiries. No new app or account is required.
Message Enters iCRM Inbox
All WhatsApp conversations arrive in the iCRM messenger inbox and can be linked to contact records and service cases.
AI Replies Instantly
AI checks your Q&A knowledge base and sends approved answers in under one second, 24/7, including outside office hours.
Agent Takes Over When Needed
Sensitive, complex or account-specific conversations can be forwarded to a human agent with the complete chat history intact.
BizCloud App Mobile Forwarding
Agents can receive mobile notifications and reply from iOS or Android through BizCloud App, depending on configured workflow.
Knowledge Base Control
Admins enter business hours, pricing, policies, product details and FAQs directly into iCRM so AI replies stay consistent and on-brand.
CRM Integration
WhatsApp conversations can connect to contacts, reminders, quotations, membership records, analytics and service case workflows.
Use Cases Across Industries
Retail, services, education, healthcare, F&B, property, maintenance and call-centre teams can automate routine WhatsApp enquiries.
Connected Ecosystem
Explore related BMO solutions
FAQ
Frequently asked questions
Does the chatbot answer from our own information?
Yes. The AI auto-reply workflow is based on Q&A knowledge base content entered and approved in iCRM.
Can a staff member reply after AI answers?
Yes. A live agent can join the same WhatsApp thread with full conversation history, so customers do not need to repeat themselves.
Is there a live demo?
The iCRM website promotes a live AI demo by sending "Hello" to +604-2024033 on WhatsApp.