1. Scope and Controller
For this Privacy Policy, "BizCloud", "we", "us" or "our" means BizCloud Asia Sdn Bhd and its authorised personnel, representatives, service providers and business units operating BMO.my, BizCloud services, iCRM, Queue System, WhatsApp Business API solutions and related software or support services.
This Policy applies to website visitors, prospects, customers, administrators, employees of customers, end users, event participants, queue users, CRM contacts, WhatsApp users and other individuals whose personal data is processed through our websites, software, forms, support channels or business communications.
2. Personal Data We May Collect
- Identity and contact details such as name, company, job title, phone number, email address and business address.
- Account and login information such as username, role, access permissions, login records and system activity logs.
- HR and workforce data entered by customers into BMO HRM, payroll, attendance, e-Leave or e-Claim modules.
- Customer, member, CRM, queue, service case, quotation, sales, POS, inventory or e-Invoice related data entered into subscribed modules.
- WhatsApp, SMS, email, chatbot and support conversation content, including attachments where submitted by users.
- Technical data such as IP address, browser type, device information, cookies, usage logs, diagnostic data and security logs.
- Billing, subscription, payment reference and commercial records necessary for service administration.
3. Purposes of Processing
- To provide, configure, maintain and support subscribed software modules and cloud services.
- To respond to enquiries, demo requests, support tickets, WhatsApp messages, calls and sales communications.
- To manage user accounts, authentication, permissions, audit trails, service records and operational logs.
- To perform implementation, onboarding, training, troubleshooting, backup, security monitoring and service improvement.
- To issue invoices, manage subscriptions, collect payment, enforce contract terms and administer accounts.
- To send service notices, maintenance updates, renewal reminders, product information and lawful marketing communications.
- To comply with legal, regulatory, tax, accounting, security, audit, dispute resolution and enforcement requirements.
4. Disclosure and Sharing
We do not sell customer data. We may disclose personal data only where reasonably necessary, including to authorised personnel, contractors, hosting providers, cloud providers, SMS or WhatsApp Business API providers, payment providers, professional advisers, government authorities, regulators or a business successor where permitted by law and reasonably required.
5. Security and Customer Responsibilities
We apply reasonable technical and organisational measures designed to protect personal data against accidental loss, misuse, unauthorised access, disclosure, alteration and destruction. Measures may include HTTPS/TLS access, access controls, role permissions, backup procedures, logging, administrative safeguards and restricted internal access.
No website, cloud service, internet transmission, WhatsApp communication, email or storage system can be guaranteed completely secure. Customers are responsible for managing authorised users, passwords, internal access approvals, device security, data accuracy, employee consent, payroll review, statutory review and lawful use of the subscribed modules.
6. Retention
We retain personal data for as long as reasonably necessary to provide services, support customer accounts, meet legal and accounting obligations, resolve disputes, enforce agreements, maintain backups and protect legitimate business interests. Backup data may remain for a limited period after deletion from active systems due to technical backup cycles and disaster recovery practices.
7. Cross-Border Processing
Some service providers, cloud infrastructure, messaging providers or support tools may process data outside Malaysia. Where this occurs, we will take reasonable steps to ensure personal data is handled consistently with applicable Malaysian data protection requirements and contractual safeguards where appropriate.
8. Cookies and Website Technologies
Our websites may use cookies, logs and similar technologies to operate the website, remember preferences, improve performance, analyse traffic, secure sessions and support marketing or enquiry workflows. You may adjust browser settings to reject cookies, but some functions may not work properly.
9. Access, Correction and Choices
Subject to applicable law, you may request access to, correction of, or information about your personal data processed by us. We may need to verify your identity and may decline requests where permitted by law, where data belongs to a customer-controlled account, or where disclosure would affect another person, security, legal privilege, investigations or contractual obligations.
If your data is controlled by your employer or another customer using our software, please contact that organisation first. We may redirect your request to the relevant customer administrator.
10. Third-Party Links and Platforms
Our websites and services may link to third-party websites, WhatsApp, email providers, payment providers, government portals or external services. We are not responsible for the privacy practices, security or content of third-party platforms.
11. Updates to This Policy
We may update this Privacy Policy from time to time. Continued use of our website or services after changes are posted means you acknowledge the updated Policy.
12. Contact Us
BizCloud Asia Sdn Bhd
Email: sales@bizcloud.asia
WhatsApp / Phone: +6016 450 2380